- Train tickets for single journey are valid for 1 day.
- Return tickets (return journey), for distance up to 100 km are valid for 1 day. For distances longer than 101 km and more they are valid for one month, on condition that for a single journey (either departure or return) the ticket is valid for 1 day. The validity period for departure commences on the day stipulated on the ticket, as a first day of validity period, and for a return, it commences on the day of the return journey commencement, counting from the date written on the train ticket by a train conductor during the first ticket check.

When having a ticket for single journey only, one interruption of the journey is allowed, and when having a return ticket, interruption is allowed once during the outward and once during the return journey, but in both cases it is mandatory for the tickets to be verified at the station of interruption of the journey, immediately after leaving the train.
Where  the train ticket has not been verified when interrupting the journey, the ticket shall not be valid for the resumption of the journey from the station where the journey has been interrupted.

The interruption of the journey does not imply the prolongation of the ticket validity period.

For train tickets, issued at global prices, brake of journey is not allowed.

Request for reimbursement of unused tickets should be submitted to railway station ticket sales offices in the following cases:
a) for completely unused tickets not later than the first day of the ticket validity period to the office of the departure station,
b) in case of return ticket for unused return journey not later than the last day of the ticket validity period, to the office at the station of departure in return journey,
c) for partially unused tickets, when the passenger cancels the further journey, the request should be submitted to the ticket sales office at the station where the journey is interrupted, immediately after leaving the train,
d) for using class 2 with ticket for class 1, due to lack of free seats in class 1, the request should be submitted to the ticket sales office at the destination station immediately after leaving the train,
e)  for the use of the train of lower tariff class with the train ticket for the train of higher tariff class, the request is submitted to the booking office at the destination station immediately after leaving the train.

Before the submission of the request for charge refund, it is necessary to:
- for cases b) and c) submit the ticket for verification to the responsible employee at the departure station in return, i.e. at the station where the journey is interrupted;
- for cases d) in addition to the ticket, one should submit the corresponding certificate issued by the conductor on board.

From the amount refundable to the passenger, for the costs of the railway company, 10% is deducted. If the train ticket is returned due to the fault of railway company or is returned at the same day at the same ticket office where it was bought, the amount of 10% is not deducted.

If the ticket sales office at the station is closed at the time of train arrival, the request is to be submitted not later than the following working day of the station.
In other cases, for ticket reimbursement it is necessary to submit a request in writing to the competent ZS Revenue Control Department.
Ticket reimbursement is done based on the original ticket containing verification showing that it has not been used. A passenger may also enclose other evidence showing that he/she has not used the ticket.

In reservation procedure, passenger can ask for reservation of seat, berths in couchettes and beds in sleeping coaches. Reservation of seats may be requested on the day when the ticket is bought or may be done subsequently in cases when the ticket has been bought in advance provided that passenger shows his/her ticket.

A passenger should take the reserved place not later than 15 minutes after the departure of the train from the station from which the place had been reserved; otherwise the booking shall be deemed invalid.

The amount for seat-reservation fee is refundable only in case when the reservation is not used by the fault of railway company.

In the stations equipped with electronic system for ticket issue, the passenger canceling the journey can return the seat reservation. If the request is submitted one day before the journey, the paid amount is refundable with deduction of 10% and when the request is submitted on the day of journey (not later than three hours before train’s departure) the paid amount is refundable with deduction of 50%.

Reservation of seats via internet

Reservation of seats can be made at our web site. It is possible to make the reservation of the seat in all trains operating in domestic and international traffic. The reserved seats are booked for 24 hours. If in that term passenger does not take his/her reservation, the seats are put in free sale.

Buying of tickets and reservations via internet

Tickets and reservations with e-ticketing system can be bought for trains operating on the following routes:
Subotica – Bar
Novi Sad – Bar
Belgrade – Bar
Nis – Bar

The tickets and reservations bought in this way, passenger can take at the departure station or from the train inspector if he enters in one of the intermediate stations. Passenger takes the ticket exclusively with the printed confirmation which he gives to the ticket office employee or train inspector during the take over of travel document/ticket.
The confirmation of paid travel documents/tickets is sent to the e-mail address which the passenger cited during the procedure of ticket buying.

Seat booking via Call Center

Dialing the phone number: ++381 11 360 28 99 the seat can be booked for all trains in domestic and international traffic which departure from stations on Serbian Railways network. The reserved seat is booked for 24 hours. If in that term passenger does not take his/her reservation, the seats are put in free sale.

A passenger has the right to transport free of charge, objects as hand luggage in the passenger coaches, those objects that can be easily placed above and under the taken seat. Objects that need more space than the above cited are deemed the exceed hand baggage and for its transport the passenger pays the foreseen amount.

If not opposite to special rules, it is allowed to bring in the passenger coaches:
- little pets (closed in cages, baskets or other appropriate package), if they can be placed as hand luggage,
- little dogs that do not bother the passengers and that can be held in the lap,

Little dogs imply dogs whereof height does not exceed 30 cm.
Bigger dogs lead by army, police and blind persons can be transported in passenger coaches class II.
Notwithstanding the size, dogs must have nose muzzle, and larger dogs must be held on a short leash. 
For dogs transported in passenger train (except for little dogs held in lap) a half of the regular transport charge for class II passenger train is to be paid, and if transported in sleeping coaches or couchettes, the passenger has to have the cabin for exclusive usage/single cabin.