CHARTER

Common European Transport Policy qualifies the protection of passengers’ rights as one of the priorities when it comes to improving the quality and efficiency of services in international railway transport.

In accordance with the European recommendations, “Serbian Railways” have been applying Charter on international passenger transport since December 11th, 2005.

The report on applying the Charter for the year 2006:

1. The number of passengers who were provided with overnight accommodation, due to impossibility to continue their journey on the same day, caused by major train delay, is represented in the following table:

MONTH	NUMBER OF PASSENGERS
March	6
June	63
July	122
August	57
September	80
October	56
November	9
December	1
TOTAL	349

2. The number of passengers who were compensated with the amount up to 20-30% of  travel fare (for the territory of Serbian Railways), due to train delay, as well as the total amount which was allocated for that purpose, are shown on a monthly basis in the following table:

MONTH NUMBER OF CLAIMS AMOUNT   January 10 3.141,00   February 2 571,00 March 3 836,00 April - - May 4 745,00 June 14 2.503,00 July 27 64.665,00 August 2 8.750,00 September 5 3.921,00 October 5 9.462,00 November 1 4.728,00 December 4 6.825,00 TOTAL 77 106.147,00

3. In cases of impossibility to continue the journey by railway, an alternative transport was provided 3 times, and for that purpose 124.000,00 CSD was allocated.